Client: D2C Home Décor Brand (Europe)

Challenge: Customer service team overwhelmed with repetitive queries, leading to poor response times and churn.

Solution: Deployed two AI agents – one for pre-sales queries, another for post-order support – fully trained on brand tone and integrated with CRM.

Outcome:

✅ 97% of routine queries handled autonomously

✅ 45% improvement in first response time

✅ Saved 1,200+ support hours within 3 months